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The supported way to consume Wazo support center statistics is to use the HTTP API.

General Architecture

  1. The queue_log table of the asterisk database is filled by events from Asterisk and by custom dialplan events
  2. wazo-stat fill_db is then used to:
  • read data from the queue_log table
  • read active queues and agents from wazo-confd
  • generate statistics in database

Note: Statistics are generated (via wazo-stat fill_db) every 6 hours by a cron job