Agents

Introduction

A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

-- SearchCRM

In this respect, agents in Wazo have no fixed line and can login from any registered device.

Getting Started

• Create a user with a SIP line and a provisioned device.
• Create agents.
• Create a queue adding created agent as member of queue.