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Voicemail Configuration

General Configuration

The global voicemail configuration is provided by /asterisk/voicemail endpoints

To customize the email sent when a voicemail is received, you can use a few variables. The complete list is available on the Asterisk wiki.

Deleting a voicemail

  • Deleting a voicemail is irreversible. It deletes all messages associated with that voicemail.
  • If the voicemail contains messages, the message waiting indication on the phone will not be deactivated until the next phone reboot.

Disable password checking

Unchecking the option ask_password field allows you to skip password checking for the voicemail only when it is consulted from an internal context.

  • when calling the voicemail with *98
  • when calling the voicemail with *99

emoji-warning If the the *99 extension is enabled and a user does not have a password on its voicemail, anyone from the same context will be able to listen to its messages, change its password and greeting messages.

!warning: For security reasons, an incoming call with

{"destination": {"appplication: "voicemail"} with the same context as the voicemail should be avoided if a voicemail has no password.

Advanced configuration

Remote wazo-confd

If wazo-confd is on a remote host, wazo-confd-client configuration will be required to be able to change the voicemail passwords using a phone.

This configuration should be done:

# mkdir -p /etc/systemd/system/asterisk.service.d
# cat >/etc/systemd/system/asterisk.service.d/remote-confd-voicemail.conf <<EOF
[Service]
Environment=CONFD_HOST=localhost
Environment=CONFD_PORT=9486
Environment=CONFD_HTTPS=true
Environment=CONFD_USERNAME=<username>
Environment=CONFD_PASSWORD=<password>
EOF
# systemctl daemon-reload