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Music on Hold

Available categories are:

  • files: play sound files. Formats supported:

    Format Name Filename Extension

    G.719 .g719

    G.723 .g723 .g723sf

    G.726 .g726-40 .g726-32 .g726-24 .g726-16

    G.729 .g729

    GSM .gsm

    iLBC .ilbc

    Ogg Vorbis .ogg (only mono files sampled at 8000 Hz)

    G.711 A-law .alaw .al .alw

    G.711 μ-law .pcm .ulaw .ul .mu .ulw

    G.722 .g722

    Au .au

    Siren7 .siren7

    Siren14 .siren14

    SLN .raw .sln .sln12 .sln16 .sln24 .sln32 .sln44 .sln48 .sln96 .sln192

    VOX .vox

    WAV .wav .wav16

    WAV GSM .WAV .wav49

    Only 1 audio channel must be present per file, i.e. files must be in mono.

    If your music on hold files don't seem to work, you should look for errors in the asterisk logs.

    The on-hold music will always play from the start.

  • mp3: play MP3 files.

    emoji-warning The mp3 mode is deprecated and you should not use it. Instead, you should convert your MP3 files to another format and use the "files" mode.

    The on-hold music will play from an arbitrary position on the track, it will not play from the start.

  • custom: do not play sound files. Instead, run an external process. That process must send on stdout the same binary format than WAV files.

    Example process: /usr/bin/mpg123 -s --mono -y -f 8192 -r 8000{.sourceCode}

    emoji-exclamation Processes run by custom categories are started as soon as the category is created and will only stop when the category is deleted. This means that on-hold music fed from online streaming will constantly be receiving network traffic, even when there are no calls.