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Call Permissions

Call permissions can be used for:

  • denying a user from calling a specific extension
  • denying a user of a group from calling a specific extension
  • denying a specific extension on a specific outgoing call from being called

More than one extension can match a given call permission, either by specifying more than one extension for that permission or by using extension patterns.

You can also create permissions that allow a specific extension to be called instead of being denied. This make it possible to create a general "deny all" permission and then an "allow for some" one.

Finally, instead of unconditionally denying calling a specific extension, call permissions can instead challenge the user for a password to be able to call that extension.

As you can see, you can do a lot of things with Wazo's call permissions. They can be used to create fairly complex rules. That said, it is probably not a good idea to so because it's pretty sure you'll get it somehow wrong.

Examples

Denying a user from calling a specific extension

  • Create with POST /callpermissions
  • Associate with PUT /users/{user_uuid}/callpermissions/{callpermission_id}

emoji-exclamation User's call_permission_password overwrite all call permissions password for the user.

emoji-warning The extension can be anything but it will only work if it's the extension of a user or an extension that pass through an outgoing call. It does not work, for example, if the extension is the number of a conference room.

Denying a user of a group from calling a specific extension

First, you must create a group and add the user to this group. Note that groups aren't required to have a number.

Then,

  • Create with POST /callpermissions
  • Associate with PUT /groups/{group_id}/callpermissions/{callpermission_id}

Denying users from calling a specific extension on a specific outgoing call

  • Create with POST /callpermissions
  • Associate with PUT /outcalls/{outcall_id}/callpermissions/{callpermission_id}

Note that selecting both a user and an outgoing call for the same call permission doesn't mean the call permission applies only to that user. In fact, it means that the user can't call that extension and that the extension can't be called on the specific outgoing call. This in redundant and you will get the same result by not selecting the user.